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Home warranty companies are also valuable for homeowners who don’t have the time, expertise, or extra funds to handle unexpected home repairs. Through your home protection plan, you will be assigned a prescreened licensed technician that will come out to service your request. Your home protection plan is essentially the same as your home warranty. This plan specifies the coverage and protection that you’re awarded in the case of a necessary home repair or replacement. When you’re ready to use your home protection plan, you simply contact our Claims Department at 1 888 531 5403 and explain your needs to a customer service representative or submit a claim online. Our customer service center is available 24 hours a day, 7 days a week, 365 days a year. We will connect you with qualified repair professionals in your area. You don’t need to research local contractors or call around for the best pricing when you’re covered by a home protection plan. The repair process is simplified for your convenience. Other than a trade call fee and any applicable deductibles, the cost of repairs are covered. When your service provider arrives to handle the repair, there is nothing more you need to do.

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The Better Business Bureau shows more than 2,300 complaints against HomeSure. Better Business Bureau Among the items we found: The Better Business Bureau BBB received more than 2,300 complaints about HomeSure nationwide in the past three years. That sounds like a lot, but as past Bamboozled columns have shown, it's impossible to tell whether a complaint number is high or low without having the perspective of knowing how much business a company does. We asked CCHS, but a spokeswoman refused to say how many warranties it has. She did say it manages more than one million claims per year. BBB lists 18 alternate business names, including HMS and CCHS, for the company. It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why. A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name.